Dear ladies and gentlemen!
We thank you for interest to our company. On pages of this book you will find the various information on assisting Alfa-Assistance company, you can ask questions on themes interesting you and to receive answers to them.
Alfa-Assistance Company was formed in 1997 and is the pioneer in the market of insurance assistance in Ukraine. Having started the activity with the most complex kind of assistance - medical, now we render services medical, technical and service assistance in all territory of Ukraine.
The central office of Alfa-Assistance Company is in Kiev. More than in 60 cities (all regional centers, large industrial and resort cities) we have regular representatives, and in Kharkov and Donetsk work branches of our company.
Our clients can address any time 365 days a year as in the central alarm-center in Kiev, and directly to our representatives in cities of stay. The alarm-center and the central office are equipped with multichannel telephone lines.
During rendering services we cooperate with more than 1500 providers, including with the best medical institutions of Ukraine, servicing deports, services of autoevacuation, the forwarding, transport, legal, tourist, service companies, hotels, agencies of the real estate, on sale of tickets, etc.
In particular it would be desirable to draw your attention to Crimea where except for presence of the advanced contractual base with medical clinics and the service companies our constant representatives-doctors equipped with vehicles, rendering urgent medical aid in Simferropol, Feodosiya, Sudak, Alushta, Yalta, Sevastopol, Evpatoria, Chernomorskoe.
We save up significant experience international medical, technical, service assistance during co-operation with the foreign assisting and insurance companies: Inter Mutuelles Assistance, International SOS Assistance, Europ Assistance, Global Voyager Assistance, "Class Assist", "Savitar group", Express Assist Center, Zepter Insurance (Belarus), B&B Insurance (Belarus), "Kupala" (Belarus), "BelRosStrakh" (Belarus), "BelGosStrakh" (Belarus).
Since 1997 Alfa-Assistance Company is the operator on granting services of assistance (voluntary medical and tourist insurance) for clients of the leading insurance companies of Ukraine - non-life: "ÀLFA Insurance", "Allianz Ukraine", "ÀÕÀ Insurance", "INGO Ukraine", "Indigo", "PZU Ukraine", "Providna Insurance Company", "UNIQA" and life: "KD life", "Renaissance Life", "TAS life", "SEB life", "INGO life", "Delta life".
The basic advantages "Alfa-Assistance":
1.Wide experience of work (since 1997). Efficiency and quality of the decision of many questions directly it is connected to an operational experience.
2. The big authority and wide communications in the medical and business world. The authority of Alfa-Assistance Company and the turned out communications allow to solve problems of clients in their best way.
3. Presence of the license for medical practice - the full responsibility for the accepted decisions. Attraction for work in Alfa-Assistance Company of highly skilled doctors.
4. The consulting physicians of Alfa - Assistance Company of the maximum and 1-st category (therapy, the fast and urgent help, traumatology, infectious diseases, surgery, urology, gynecology, gastroenterology, resuscitation, pediatrics - neonatology) - an opportunity of carrying out of urgent consultations on a medical problem.
5. There are medical cabinets of Alfa – Assistance Company in base medical clinics
6. The trained staff of regional representatives-coordinators (on 01.07.2008 more 200 regular employees more than in 60 cities of Ukraine). The decision of problems directly on places. Annual trainings and seminars allow to develop and support a network up to the mark.
7. The program "the trusted doctor". Regular departures of the doctor directly in office of the company
8. The general contract with the medical center Alfa -Vita. It agrees a rating of magazine Correspondent (9 from 13.03.04) medical center Alfa -Vita enters in ten the best versatile clinics of Kiev (www.alfavita.com.ua). A number of exclusive services for clients of Alfa - Assistance.
9. The pediatric medical centre "Mini" is a part of Alfa-Assistance Company. Exclusive services of known doctors-pediatrists Nicolay Firsov and Natalya Chernega.
10. Hire of the medical equipment. Economy of means for purchase.
11. A multichannel telephone line. An absence of the borrowed line.
12. System of record of telephone conversations. Precise understanding of a problem, the decision of disputable and disputed situations.
13. Co-operation with the known foreign assisting and insurance companies. The decision of problems worldwide.
14. The complex decision of problems of the client. Programs medical, technical, service and room assistance, working in all territory of Ukraine.
We hope, that the information submitted in this book, it is full enough to make up the opinion of our company. We shall be glad to answer all questions and with pleasure we shall discuss an opportunity of mutually advantageous co-operation.